Sample Website Goals & Objectives

Craig Borysowich (Chief Technology Tactician)

Mission

Project ABC will provide a Web-enabled sales force automation system.

Goals

The goals of the project include:

Process Focused Goals:

· Improve flexibility and ability to respond to Marketing initiatives.

· Improve system accuracy and responsiveness.

· Improve performance measurement and reporting capability.

· Reduce administrative overhead and cost of commissioning.

· Improve financial analysis, controls, and audit capability.

Business Focused Goals:

· Increase quality.

· Reduce delivery time.

· Reduce cost.

· Implement change faster.

Management Focused Goals:

· Manage risk better.

· Improve reliability of budgets and schedules.

· Provide a better working environment.

Engineering Focused Goals:

· Provide greater integration of engineering principles into the process.

Objectives

Project ABC will replace the functionality of the following pre-existing systems:

· Sales Commissions System,

· Sales Manager Compensation System,

· Branch Unit Commissions and Sales,

· Daily Sales Report.

Project ABC will provide the functionality described in the Project ABC Phase II Business Analysis summary.

Critical Success Factors

The success of the project will be evaluated against the following criteria:

· Decrease time-to-market.

· Reduce new compensation plan development time by 50%.

· Reduce bonus development time by 50%.

· Improve target incentive opportunities.

· Improve representative and branch productivity by 2%.

· Reduce field effort spent on statement review by 50%.

· Reduce unassigned accounts.

· Reduce cost and effort.

· Reduce number of adjustments by 80%.

· Maintain % adjustments flat with new plan/bonus introduction.

· Reduce finance commissions systems front-end support requirements by 50%.

· Reduce system maintenance cost by 20%.

· Eliminate 95% of transactions performed by HQ Commissions Systems.

· Empower field to initiate 95% of transactions.

· Reduce HQ ad hoc programming by 20%.

· Reduce field ad hoc programming.

· Reduce process cycle time.

· Reduce statement distribution time by 50%.

· Process all adjustments within 30 days.

· Calculate all monthly commissions within 12 hours.

· Implement Compensation Plan system changes within 30 days of receipt.

· Reduce number of manual payroll adjustments by 50%.

· Improve financial control.

· Increase audit recovery payments by 10%.

· Reduce growth in commissions expense.